Table of Content
We value trust above all else at Melbet. We take the preservation of your personal information seriously, while also prioritizing your security on our site. Our betting services can be accessed via our site, whereby you can also access our betting services with peace of mind as your information is secured with utmost care. This Privacy Policy addresses the information about what data we collect, how we use it, and the measures we take towards its security.
Information We Collect
Our space and place of collecting information about you are used to provide services and comply with the law. At the point of registration, we request a minimal amount of personal information (your name, email, and phone number) and information that will facilitate transactions (payment details).
We also note down the way you use our site, such as your betting history and your preferences. This data is used to inform us about what interests you, to tailor our services to your preferences, and to provide even better service.
How We Use Your Information
Your personal and usage data help us design a safer, more enjoyable betting experience. Here are the main ways in which we use your information:
- Account Setup and Verification: We use these details to set up your account, verify your identity (age), and prevent unauthorized use of our platform.
- Processing Transactions: We use this information to process your deposits and withdrawals, as well as manage your account transactions. Our trusted payment processors ensure your payments are handled safely.
- Improving Our Services: We analyze your actions and preferences on our site to develop new features and improve our products. For instance, understanding which sections of the site you use most helps our team optimize those areas and offer content that matters to you.
- Legal Compliance: We use your information to fulfill legal obligations (such as preventing fraud or money laundering).
Information Sharing and Disclosure
Melbet treats your personal information as confidential and will never sell your data to third parties. We only share your information in a few specific situations:
- With Trusted Service Providers: We may also disclose essential information to trusted partners who assist us in providing our services. For example, we work with reliable payment gateways that process your transactions. It is a requirement that these partners securely handle your information and use it only for its intended purpose.
- For Legal Requirements: In cases where we are legally obliged to share any information (e.g., in case of money laundering or fraud-related case), we will share only the minimal amount of information with the government-aligned entities.
- To Protect Rights and Safety: We will, in rare situations, disclose information to implement our conditions or safeguard our own or our customers or other persons; including data disclosure to flourish our company, dole out protection of rights and well-being the rights and security of our company, our customers or other people (such as sharing information to prevent fraud).
Outside of these circumstances, your personal data remains securely within the Melbet system. We maintain strict controls to prevent any unauthorized or unnecessary sharing of your information.
Data Protection and Security Measures
We employ measures such as the use of industry-standard solutions with the encryption protocol of SSL to protect any data transported across the internet, and firewalls to secure any data already on our servers. Our safety staff keep checking and updating our systems to protect against threats, and only the authorized personnel can access your information (with a high level of confidentiality).
We keep our platform stable and secure at all times, so you can rely on our services without worrying about your data. Your data remains our top priority, and we make every effort to ensure that you have peace of mind.
Cookies and Tracking Technologies
This site, like many websites, also utilizes cookies (small pieces of data). When visiting melbet.com, cookies will be placed on your device, which are little pieces of text. They will remember your choices (language or password) and assist us in suggesting content that is of interest to you.
We cannot access your file or database on your machine due to cookies on our site, but we can access what you send to us directly on the site itself. They merely gather knowledge of your engagement on our site only to streamline the experience you get and customise it. You can control cookies using the settings in your browser. It is up to you whether you accept cookies or not; however, please note that disabling cookies may affect some features on our site.
Your Rights and Control Over Your Personal Data
As a user, you have the following rights regarding your personal data:
- Access or Update Your Data: You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies or update your details at any time.
- Delete Your Data: You may request that we remove your data from our files. In the event you choose to close your account or cease to complete it, or do not wish us to store data about you, we will delete the data that we are not obliged to retain to meet our legal or regulatory obligations.
- Opt Out of Marketing: You can choose not to receive marketing communications (such as newsletters or promotional offers). We always provide an easy option to unsubscribe from such emails or messages, and you can adjust your communication preferences in your account settings or by contacting us.
To exercise any of these rights, simply contact Melbet through our website or customer service, and we will assist you. We will honor your request as required by law and this Privacy Policy.
Personal Data Retention
Upon achieving the purposes mentioned in this Privacy Policy, we retain your data only as long as necessary to serve our legal and business needs. For example, we may be required to maintain transaction records for a specified period to comply with financial reporting and anti-money laundering regulations, or to resolve disputes. We anonymize or destroy information we no longer need, ensuring that it can never be re-identified or reconnected with you.
We use industry-standard procedures to undertake regular reviews of data that is no longer required and its subsequent deletion.
Privacy Policy for Minors
Our services are also aimed at adults only (18 years and above) at Melbet KE. The age of entertainers in our business is 18 years or older, so we do not tolerate anyone under this threshold from creating an account and using our betting services. Knowingly, we do not collect any personal information about children or minors. If we find that someone below the age of 18 has offered personal information in our systems, we will delete it immediately.
Changes to This Privacy Policy
Due to the development of the Melbet KE platform, this Privacy Policy may also be updated accordingly. We shall inform you of any significant changes either by mail or through a message on our site/application. We recommend that you review the policy regularly to stay informed.
When you use our services, you accept the changes we make to the policy by continuing to use our services after we change it. Regardless of the amendments, Melbet Kenya will always endeavour to protect your privacy. In case you raise wholesome doubts or worries in respect to this Privacy Policy, kindly use our contact support team anytime to get more answers.
